Public Offer | LABASklabas

1. General Provisions

This document is a public offer (oferta) to enter into an agreement between the LABASklabas platform (hereinafter — the Platform) and any individual (hereinafter — the Participant) who has registered or wishes to register for paid speaking club events.

The Platform operates at labasklabas.lt and provides Lithuanian language speaking club services remotely via a video conferencing platform.

The services are provided by Ekaterina Tumashik, individual activity certificate (individualios veiklos pažyma) No. 1494250.

The services are intended for persons aged 18 and over. For a younger person, the order is placed by a parent or guardian, who is responsible for it.

2. Formation of Agreement

The agreement is considered concluded from the moment the Participant:

Registers for an event through the Platform;
Checks the box agreeing to this Public Offer;
Completes payment or confirms participation in a free event.

By registering on the Platform the Participant agrees to this Public Offer. This consent also applies to all of the Participant's later orders, including individual lessons scheduled by a host (section 4.1) and private groups (section 4.3).

3. Description of Services

The Platform organises remote speaking club sessions during which Participants practise the Lithuanian language. Each event has:

A specified date, time and duration;
A specified minimum and maximum number of Participants;
A specified language level and topic;
A specified price or a free-event label.

The Platform also provides a private messaging feature that allows a Participant and the host they are connected to (the host of an event or lessons the Participant has booked) to communicate directly about organisational and learning-related matters. Messages may contain text, images and documents (PDF, Word, Excel, PowerPoint).

4. Payment Terms

Payment for paid events is made in advance at the time of registration. The following payment methods are accepted:

Electronic payment via the Paysera system;
Bank transfer using the details provided by the Platform.

A processing fee may be applied to payments — the same for all payment methods — and its exact amount is shown before you confirm the payment.

Payment is considered completed when the funds are received in the Platform's account.

4.1. Individual and Recurring Lessons

A single (one-off) individual lesson that the Participant books themselves is paid immediately at the time of booking. The following additional payment terms apply to recurring (weekly) individual lessons and to lessons a host schedules on the Participant's behalf (including a lesson invitation by email):

The chosen weekly time slot is reserved for the specified number of lessons. The full amount is not charged upfront — each lesson is paid for separately.
The fee for each lesson is automatically charged from the Participant's balance 36 hours before that lesson begins.
If the balance is insufficient at that time, the Participant is notified and invited to top up; once topped up, the lesson is confirmed automatically.
If a lesson remains unpaid, it is cancelled automatically and the reserved time is released. The cancellation time is stated in the payment notice: no earlier than 12 hours before the lesson starts and no earlier than 30 minutes after the notice. If no such time remains before the start, the lesson is not cancelled, but it can be joined only once paid.
The Participant may cancel a single upcoming lesson, all upcoming recurring lessons, or the recurrence from a chosen date onward. No charge is applied to not-yet-paid future lessons; for already-paid cancelled lessons the funds are returned to the Participant's balance.

4.2. Group Courses

A group course is a series of group lessons held over a set period with the same group and host. The Participant buys either the whole course (only before its first lesson) or packages of lessons (of the size set for the course, e.g. 8 lessons); a package covers the lessons following those already paid, starting from the next lesson that has not yet begun.
A purchase is paid in full at once: first from the Participant's balance, the remainder by online payment. If a purchase is not paid within 30 minutes, it is cancelled, the reserved seats are released and any balance used is returned.
Once paid, the Participant is given access to the purchased lessons of the course.
The days and time of the lessons may be agreed with the group after the purchase. Before the first lesson the Platform may set or change the schedule, and afterwards it may move individual lessons; the Participant is notified of changes by email.
Money paid is not refunded for missed lessons or for leaving the course.
If the course does not start (e.g. too few participants sign up), the Platform cancels it and returns the full amount paid to the Participant's balance.

4.3. Private Groups

A private group is a closed group lesson set up by a host, to which the Participant is invited after agreeing their participation with the host in advance. The invitation is sent by email and shown on the event page.
When the Participant accepts the invitation, the fee for the seat is charged to their balance at once.
If the Participant does not accept the invitation, they are deemed to have confirmed the participation agreed with the host: the fee for the seat is charged to the Participant's balance automatically 36 hours before the lesson starts, and the Participant is notified by email.
If the balance is insufficient at that time, the Participant is notified and invited to top it up; once topped up, the seat is confirmed automatically. If the seat remains unpaid, it is cancelled automatically as set out in section 4.1 and the charge is withdrawn.
The Participant may decline the invitation or cancel the seat free of charge no later than 24 hours before the lesson starts (any amount paid is returned to the balance); after that, the amount paid is not refunded (see section 5).

5. Cancellation and Refund Policy

If the organiser cancels the event: The Participant's payment is refunded in full within 5–10 business days.
If the Participant cancels: No refund is issued unless the Participant notifies the Platform at least 24 hours before the event — in which case a credit voucher may be issued.
No-show without prior notice: No refund is issued.
Individual lessons: On their own initiative, a Participant may cancel or reschedule an individual lesson free of charge no later than 24 hours before it starts. Less than 24 hours before the start, the lesson can no longer be cancelled or rescheduled by the Participant — in such cases the Participant contacts support, and the amount paid is generally non-refundable.

6. Participant Rights and Obligations

The Participant has the right to:

Receive quality speaking club services in accordance with the event description;
Cancel their participation under the conditions set out in clause 5;
Contact the Platform with questions and complaints.

The Participant undertakes to:

Observe respectful communication rules with other participants and the host;
Join the event on time and from a quiet environment;
Not record or distribute the event without explicit consent;
Not share the meeting link with third parties;
Use the messaging feature only for its intended purpose — be respectful and not send offensive, unlawful or promotional (spam) content, or personal data belonging to third parties.

7. Platform Rights and Obligations

The Platform undertakes to:

Organise events in accordance with the stated description;
Notify the Participant of any cancellation or changes;
Protect the Participant's personal data in accordance with the Privacy Policy.

The Platform has the right to:

Cancel an event if the minimum number of participants is not reached;
Remove a Participant from an event for misconduct without compensation;
Where there is a justified need (e.g. upon a complaint about inappropriate content), review message correspondence to ensure safety and compliance with these terms, and restrict or revoke access to the messaging feature where these terms are breached or a complaint about misconduct is received;
Amend the terms of this Public Offer. The new version is published on this page and applies to orders placed after its publication.

8. Limitation of Liability

The Platform is not liable for technical failures, internet disruptions or other circumstances beyond the Platform's control (force majeure).

The Platform is not liable for interactions between Participants arising during or after events.

9. Personal Data Protection

By registering and using the Platform, the Participant agrees to the Privacy Policy published at labasklabas.lt/privacy.

10. Final Provisions

This Public Offer is governed by the law of the Republic of Lithuania. Disputes shall be resolved through negotiation and, if unsuccessful, before the courts of the Republic of Lithuania.

For questions regarding this document contact: pranesk [at] labasklabas.lt